There are three robots in the reception. Among them, a female robot helps to check-in by face recognition and the dinosaur is an assistance. After check-in, 2 robots will lead the customer to the room. In the luggage deposit, robot hands put the luggage in the lockers. No human staff can be found in the lobby. There is no room card either, face recognition technology is a replacement to it. In the room, customers can order on the e-menu table and a robot waiter will send the meal to the room. A stone shaped robot waiter is under testing and will be on duty shortly. What's more, robot named Chu-ri-chan is responsible for sound control lamp and simple dialogues with customers, like time and whether.
The hotel manager Hideo Sawada is running an entertainment park. He insists that robot hotel is not a grandstand; it is an effort to achieve high efficiency by the means of high technology. However, robot hotel also need human being. When it comes to security problems, Henna-na hotel still need human to supervise camera in order to ensure the safety of customers and to protect the strange robot staff from theft.
Although the hotel is full of high technology, the price is quite equitable. From 9,000 yen to 27,000 yen per night, which is one third even one second of price in other hotel. Hideo Sawada said: “I want to emphasize innovation and do something to the increasing price in accommodation in our society." It is reported that in the first several weeks, only half of the rooms will be offered to ensure the normal operation. At the same time, Hideo Sawada revealed that he is planning to open another similar hotel in Japan and add some new languages to the robot language. such as Chinese and Korean, which will promote the international marketing.
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